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| Testimonials |
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 February 4, 2002
Dear Mr. Madden and Perri:
I am impressed enough with the work ethic of one of your employees, Mr. Mark Kling, that I felt it necessary to inform you of my complete satisfaction with his competence, professionalism and courteousness.
The last several years, we were "nursing along" a rather old and very overused piece of copy equipment in our office. Needless to say, the copy machine was constantly in need of some attention for one reason or another. Whenever we called with a service request, we were so pleased to see that Mark was the service technician.
Mark always arrived in a very timely manner and immediately diagnosed the problem. With a smile on his face, he always informed us of the situation and if parts had to be ordered, he always seemed to return with them quickly. He interacted very professionally with all the "impatient" staff waiting for him to repair the machine and never took a break while fixing the equipment.
Not only is Mark a very competent technician, but he also has the right people skills that reflect positively on you and your company. One of my fellow workers, Kathy Centro, and I both feel that Mark is a real asset to your organization and we just wanted you to know how pleased we are with the quality of his work and professionalism.
If you have any questions, do not hesitate to contact us.
Sincerely,
Valerie S. Kayser, Counselor
Kathy Centro, Secretary
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