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 Why did you choose to do business with Upstate?
I know who to contact when there is an issue. I also can contact Ed Jr or Joe Madden if I have a problem. Things get resolved in a timely manner. They make you feel like they are glad to have your business!
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What type of office equipment did you purchase/lease from Upstate?
Kyocera Copiers & Printers
Neopost Postage Meter
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What if any are the differences from a previous vendor versus Upstate?
In other companies you are always dealing with the sales representatives. With Upstate you can talk directly to the owner or the people in charge!
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Is the service provided for your equipment completed or responded to in a timely manner?
Yes! The service is great!
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Would you continue to maintain a relationship with Upstate when your lease is up or your business is ready to purchase again? If so why?
Yes! I have had no problems and that makes my job easier.
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General Comments
I have had very positive feedback from all staff on how easy Ed is to work with. At this point in time, I have had no major issues with Upstate. When we lost our sales representative, Ed was right there to help. It was an easy transition. I like the fact Ed isn't sitting behind a corporate desk, he's out making sure his customers are satisfied!
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