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| Why Upstate? |
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Locally Owned & Operated Central New York Company |
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Over 31 Years of Experience (Est. 1977) |
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Friendly, Knowledgeable Staff Eager to Serve You |
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Fast and Courteous 4-Hour On-Site Service |
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You Call - We Respond - Never Get Lost in Voice Mail (We don't have any!) |
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Easy to Do Business With - You Can Always Deal with Ed or Ed! |
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Support "Buy Local" |
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Better Products & Better Pricing |
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Local Supplies |
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Free for Life of Equipment Technical Support Via Phone with 30-Minute Response Time! |
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Active in Local Community & Chambers of Commerce |
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 Our Service
Our service department is second-to-none; from our customer care center to our highly trained and certified service technicians, we follow-up the sale like no other. In order to streamline our dispatching, we utilize MWA Intelligence Automatic Dispatch System software to unite our technician's mobile phones with our computer system to provide maximum care for our customers. Within seconds of entering a service call on our web-site your technician will immediately have the details of your service request! |
 Our Sales
If you are in the market for a new piece of office equipment, our first priority is to equip you with the proper machine to fit your present needs as well as any future growth. Our award-winning sales team is very knowledgeable about every product that we sell, as well as the companies that we partner with. We use Saleschain.com software to manage our sales relationship workflow, process management, and sales force information, and make it all readily available to our sales team over the web! |
 Our Account Management
Using Digital Gateway’s E-Automate software to integrate our billing, invoicing, and accounting functions we are always on top of our customer's business accounts. From one machine, to one hundred machines, we can take care of your business's office equipment needs and give you the best pricing along with the personal service that you deserve! |
 Customer Web Portal
Using Digital Gateway’s E-Info software we are able to offer our customers immediate access over the web to all of their account information. You will be able to easily order the correct supplies for your equipment, place service call, review open invoices, review past purchases, review past service calls, view contracted equipment and much, much more! |
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